TERMS + CONDITIONS
DELIVERY POLICY: Orders placed by 11AM (local Toronto-time) are eligible for same day delivery. Business Delivery is guaranteed before 5PM and Residential Delivery before 6PM. When placing your online order, you can schedule your order for a future delivery date. We are closed and do not make deliveries on Sundays or Statutory Holidays. We do not offer delivery time slots.
If you wish to send bouquets to multiple addresses, you need to order each bouquet separately so that we have the correct delivery details. For multiple orders to the same address, please add necessary quantity to the cart.
FLOWER AVAILABILITY: We design our bundles in advance, however we buy the flowers fresh daily from our suppliers. Therefore, occasionally a particular flower variety in the bouquet may be substituted for another flower that is of equal or of greater value.
VASE LIFE: We guarantee our flowers to thrive for 48 hours after flowers have been received, if following the instructions on our care card (found on the back of the delivery tag.) Some individual stems will outlast others, which is normal.
NOTICE PERIOD: If you are unhappy with the condition of the flowers on delivery, you must inform us within 48 hours.
REFUND POLICY: For damaged product, a photo must be sent to email@example.com immediately after delivery has been successful (within 3 hours of the arrival) for credit requests claims to be considered.
We guarantee our flowers to thrive for 48 hours after flowers have been received. Some individual stems will outlast others, which is normal. If you are not satisfied with your flowers' longevity or quality you must send an email to: firstname.lastname@example.org within 48 hours of delivery with a description and a photo before any credit request to be accepted or considered. Partial refunds may be issued for the value of the stems that have been affected, not the entire bouquet. Refunds are only issued in the form of a credit to the customer for use towards future online orders.
CANCELLATION POLICY: Cancellation requests must be submitted to us by email email@example.com. All orders for pickup and delivery must be cancelled at least 24 hours prior to the day of the original pickup and delivery date. A credit will be issued and emailed to you for use towards your next online order.
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